Sutherland Global Services Hiring Customer Service and Tier 1 Tech Support
Customer Service:
Description:
The representative would handle incoming customer service inquiries and problems via the telephone; recording consistent problem areas with the intent of providing customer satisfaction and retention. Customer Service is the primary function but requires minimal selling or promotion of products or services.
Technical Support:
Description:
The Help Desk Support Technician is responsible for answering/placing technical support calls from/for our clients’ customers and providing Level 1 technical assistance to the end user on applications or technologies that we are contracted to support. The Help Desk Support Technician is also responsible for accurate and efficient problem diagnosis and dispatching to other contracted service providers. The technician must remain informed and trained in current technology and have excellent customer service skills.
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