Smart Office Solutions

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Customer Service Representative

STATUS: Full-time contract-to-hire
CATEGORY: Customer Service Representative, Level 1 (Non-Manager)
SALARY: $8.50 to $9.50 per hour based on experience
LOCATION: Work from home


DUTIES INCLUDE:

Working with a team managing inbound customer inquires; providing product and service information, troubleshooting, training customers, updating account information, logging calls and call resolution, returning customer messages, replying to customer emails, processing incoming purchase orders, routing customer inquiries to proper departments.
Work well with deadlines and be able to effectively prioritize
Generate and distribute order acknowledgements to customer, new customer training
Accept and process phone, fax, email, and Internet orders
Track ongoing service issues
Perform random customer satisfaction calls
Prepare reports as required by management
Update existing and create new training manuals when needed
Build strong knowledge of services offered to assist in customer up-sell and preparation for handoff to sales manager
Additional activities as directed by management
REQUIREMENTS:
Demonstrated customer service skills, preferably 2+ years of proven customer service success within an inbound service environmen
Ability to operate in a fast-pace, multi-tasking environment
Strong written, verbal, interpersonal, and phone communication skills
Must be articulate, professional, and possess a strong customer service mindset with attention to detail
Strong computer background using MS Word, Excel, and the Internet
Ability to learn quickly including our proprietary system for managing customers
Excellent follow-up and relationship building skills - a people person!
High school diploma or equivalency
Uninterrupted work-at-home environment
Up-to-date computer running Windows XP
High speed Internet connection (DSL or cable modem, no dialup)
A phone line that can be dedicated for work use during working hours

FOR IMEMDIATE CONSIDERATION, please fax or email your resume, cover letter (required), references, and contact information to:

Mr. Grant Deviney
Director of Operations
careers@SmartOfficeSolutions.com
FAX: 866.342.9571

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