Smart Office Solutions

Customer Service Representative

STATUS: Full-time contract-to-hire
CATEGORY: Customer Service Representative, Level 1 (Non-Manager)
SALARY: $8.50 to $9.50 per hour based on experience
LOCATION: Work from home

DUTIES INCLUDE:

	Working with a team managing inbound customer inquires; providing product and service information, troubleshooting, training customers, updating account information, logging calls and call resolution, returning customer messages, replying to customer emails, processing incoming purchase orders, routing customer inquiries to proper departments.
	Work well with deadlines and be able to effectively prioritize
	Generate and distribute order acknowledgements to customer, new customer training
	Accept and process phone, fax, email, and Internet orders
	Track ongoing service issues
	Perform random customer satisfaction calls
	Prepare reports as required by management
	Update existing and create new training manuals when needed
	Build strong knowledge of services offered to assist in customer up-sell and preparation for handoff to sales manager
	Additional activities as directed by management

REQUIREMENTS:

	Demonstrated customer service skills, preferably 2+ years of proven customer service success within an inbound service environmen
	Ability to operate in a fast-pace, multi-tasking environment
	Strong written, verbal, interpersonal, and phone communication skills
	Must be articulate, professional, and possess a strong customer service mindset with attention to detail
	Strong computer background using MS Word, Excel, and the Internet
	Ability to learn quickly including our proprietary system for managing customers
	Excellent follow-up and relationship building skills - a people person!
	High school diploma or equivalency
	Uninterrupted work-at-home environment
	Up-to-date computer running Windows XP
	High speed Internet connection (DSL or cable modem, no dialup)
	A phone line that can be dedicated for work use during working hours

FOR IMEMDIATE CONSIDERATION, please fax or email your resume, cover letter (required), references, and contact information to:

Mr. Grant Deviney
Director of Operations
careers@SmartOfficeSolutions.com
FAX: 866.342.9571