Customer Service Representative
STATUS: Full-time contract-to-hire
CATEGORY: Customer Service Representative, Level 1 (Non-Manager)
SALARY: $8.50 to $9.50 per hour based on experience
LOCATION: Work from home
DUTIES INCLUDE:
Working with a team managing inbound customer inquires; providing product and service information, troubleshooting, training customers, updating account information, logging calls and call resolution, returning customer messages, replying to customer emails, processing incoming purchase orders, routing customer inquiries to proper departments. | |
Work well with deadlines and be able to effectively prioritize | |
Generate and distribute order acknowledgements to customer, new customer training | |
Accept and process phone, fax, email, and Internet orders | |
Track ongoing service issues | |
Perform random customer satisfaction calls | |
Prepare reports as required by management | |
Update existing and create new training manuals when needed | |
Build strong knowledge of services offered to assist in customer up-sell and preparation for handoff to sales manager | |
Additional activities as directed by management |
REQUIREMENTS: |
Demonstrated customer service skills, preferably 2+ years of proven customer service success within an inbound service environmen | |
Ability to operate in a fast-pace, multi-tasking environment | |
Strong written, verbal, interpersonal, and phone communication skills | |
Must be articulate, professional, and possess a strong customer service mindset with attention to detail | |
Strong computer background using MS Word, Excel, and the Internet | |
Ability to learn quickly including our proprietary system for managing customers | |
Excellent follow-up and relationship building skills - a people person! | |
High school diploma or equivalency | |
Uninterrupted work-at-home environment | |
Up-to-date computer running Windows XP | |
High speed Internet connection (DSL or cable modem, no dialup) | |
A phone line that can be dedicated for work use during working hours |
FOR IMEMDIATE CONSIDERATION, please fax or email your resume, cover letter (required), references, and contact information to:
Mr. Grant Deviney
Director of Operations
careers@SmartOfficeSolutions.com
FAX: 866.342.9571
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